In the event of a return, please take the time to fill out the back of your receipt along with the return. We would like to know the reason for the return so we can better serve our customers. When initially trying on your MICAJSMITH original piece, please try them on delicately. We inspect each and every single item before they are shipped, as they are carefully hand folded one by one. The more careful you are trying them on, the less issues can arise.
Any orders that include measurements or custom names cannot be cancelled or returned, even if the order hasn't shipped yet. 99.99% of the time the item is already cut according to the measurements provided as well as names being made on clothing or jewelry. Upon purchasing please make sure you read our policy before checking off the "terms and conditions" at checkout.
Upon returning your item, please follow these guidelines:
1. Please make sure the item has not been worn, and all tags are attached. We sell out of our items so quick that there is someone else most probably wanting what you are returning. In some cases this may have happened to you. So we ask that you return the item nicely so that another customer can buy a non-used/worn item.
2. Your package must be postmarked within 7 days after receiving the item from MICAJSMITH (which can be determined from tracking your item). If for any reason we make an exception for that return after the 7th day, you will be charged a restocking fee.
3. When shipping your return, please return the package with USPS Priority Mail with tracking. Tracking is important to prove you shipped it back. USPS also offers free envelopes with Priority Mail.
4. If for any reason, there is an exception made to allow a final sale item to be returned, there will be a 30% restocking fee.
To process your return:
Send the receipt back with your return, and we'll process it manually for you when we get it. Email us at MICAJSMITH@AOL.COM and inform us of the intent to return.
Please allow up to 2 business days to process your return. We receive our mail in the evening, so it may take the following business day to start the process.
If you have any questions in regards to this, please contact us at MICAJSMITH@AOL.COM. Thank you for your cooperation. All merchandise must be received back in its original form. It must not be worn, altered or damaged. In the event of a return, shipping and handling charges of returned merchandise are not refundable.
Shipping & Handling
Please allow 2-3 business days for your order to process once the order is placed, and 5-7 business days for shipping. Being that we are online and considered 24 hours, it can be possible for inventory to not be completely accurate. Our regular standard shipping is Priority Mail by USPS, 2-3 business day delivery (including Saturdays) AFTER we ship your package. The shipping fee added to your cart includes, the weight of the product, tracking number confirmation, shipping and handling. Please note that MICAJSMITH.com is not responsible for any potential delay after item has been sent as it is provided by the carrier and may vary with package origin and destination. The selection of shipping options are available to you upon checkout.
As of November 1, 2018, we have the right and will start charging 10%-30% restocking fees for unforeseen situations caused by a customer. If you decide to refuse a package or "change your mind" after we've already shipped your item, we have the right to charge a restocking fee. If you want to cancel a regular order (non pre-order or boutique) once it was placed, you have 48 hours to cancel or you will be charged a restocking fee.
Dry Cleaning Fee
There will be a dry cleaning fee deducted from your store credit, should the item(s) be returned with make up stains, bodily stains, odor, bronzer, make up, or any type of stains that will be needed to be removed in order to re-sell the item.